We have finished a feature that will take away many headaches from the credit managers: credit limit overrides at the order level. Up until mid last week the credit limit overrides were required on a per line item basis which means that each time that an item was added to the order the credit manager had to issue an override approval. Since this caused so much work some companies decided to disable the credit limit overrides altogether BUT this caused some problems since some salespeople sold way over what they were allowed to sell should be limits be in place.
With the new solution the process is quicker, more user friendly and provides greater auditing capabilities when analyzing past decisions. Here’s how this works:
- When a salesperson adds an item to an order the system will check to see if the customer has available credit.
- If the transaction will cause the customer to go over the credit limit the system will display a warning and will let the salesperson enter the desired additional credit amount as well as a reason to justify the override.
- The credit manager will decide if the credit limit will be approved or not. It’s important to keep in mind that the credit limit will be only available for this particular invoice only for today’s date. The credit limit will not work for the same customer on other orders or on other days.
- Once the credit limit is approved the salesperson will be able to continue adding items to the invoice.
- Should the credit limit run out again the process will begin again.
Sales managers that are not limited by the credit limit overrides will still be required to enter an override amount as well as a reason. This will ensure that should anything happen with the account you can always look back and understand who requested the override and why. You can also set a number of emails that will receive a list of all of the credit limit approvals at the end of each day which ensures accountability.